I seldom lose my cool (even when dealing with………..) but this does it!
This person brought a cat for neutering at our panel vet under our FULL sponsorship today (not that she cannot afford it, since she works) AND makes another appointment for another two cats under our sponsorship for another day WITHOUT asking me if we can pay for it.
Our slot tomorrow has already been booked by another rescuer who went through the proper channel through me. Now, this person barges in and makes the appointment for herself without telling me, without asking me and expects us to pay?
How much more annoying can things be, you tell me!
The clinic informed me, and of course, I said we are NOT paying for her. How presumptuous, how preposterous!
So I call her and she doesn’t pick up her phone or reply my smses. Previously, when we helped her with her other cats, she doesn’t even reply emails.
Here I am in the midst of moving house and still running AnimalCare, making appointments, ensuring appointments are kept and here I have to deal with a total…………(you won’t want to hear what I want to call her, because I don’t have the word in my vocabulary right now).
She is in the education field, for heaven’s sake. What happened to respect for rules and plain old courtesy of ASKING for a favour?
SIGH!
If I get more and more of these…………, we might as well not have a single panel vet (where such people can go make demands, make their own appointments under our name and create problems and extra work for the clinic). Everyone goes to their own vets and claim a subsidy later. That would spare me the nightmare of having to deal with such ill-mannered and inconsiderate people.
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Take it easy… “it will pass” whatever that you are feeling right now…There’s always bumpy roads and potholes…but i believe these makes us wiser and mentally stronger….
Dr Chan,
Just ignore & blacklist those who can’t even follow a simple rule. From the look of it, that lady is taking advantage of the Fund!
Can’t ignore it because the clinic informed me, so I have to do something about it. It’s actually creating unnecessary work AND confusion for the clinic, and that’s the last thing I want to do. It’s good enough that the clinic gives us a special rate, I don’t want to add such unnecessary problems for them. There is no slot available tomorrow for our special rate because I’ve booked it for another rescuer (who went through the proper channel). Now, she just barges in and books the slot for herself without informing me. If she is paying, that’s perfectly okay, but she is not – she expects us to pay. AND she doesn’t return my calls or smses or emails. Blacklist – YES.
How about a rule where only slots/appointment made by you (contacting the vet) will get the special rates? If they make the appointment themselves it will be normal rate and will not be under Animal Care sponsorship? Discuss with your panel vet perhaps and keep tabs or something.
Imagine if people keep doing this, they might take advantage of your funds to spay/neuter their own pets instead. I had an acquaintance who expressed interest in bringing her pets to be spayed under your sponsorship, disguising the pets as strays. But I don’t think she did.
Hi Alex,
Yes, we do have that rule, but because this lady had brought her cats for many rounds under our full sponsorship, the clinic took her word for it and thought we’d be paying. It’s such unnecessary trouble, having to double-check with me, and I having to ask her what is going on, etc. If only people would just abide by our rules and ASK for the appointment. This kind of problem can be solved if we do not have anymore panel vets. Rescuers go to their own vets and settle the bill themselves. Then, they claim a subsidy from us.
hi..rasa terpanggil untuk menulis..sebagai seorang guru saya malu kerana ada orang dlm bidang yg sama mengambil kesempatan di atas kebaikan orang lain….semoga perkara seperti ini tidak berlaku lagi